Privacy Policy

Last updated: March 30, 2026

1. Introduction

Smart Review ("we," "our," or "us") operates the Smart Review platform, which helps businesses collect and manage customer reviews. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

2. Information We Collect

Business Account Information

When you create an account, we collect your email address, business name, and location details. This information is necessary to provide our services.

Customer Data

When customers interact with your Smart Review page, we may collect their name, email address, phone number, star rating, and feedback text. This data is collected on behalf of your business and stored securely in your dashboard.

Usage Data

We automatically collect certain information when you use our platform, including browser type, IP address, pages visited, and timestamps. This helps us improve performance and user experience.

3. How We Use Your Information

  • To provide, operate, and maintain our platform
  • To process and manage customer reviews and feedback
  • To send you service-related notifications and alerts (such as negative feedback alerts)
  • To improve and personalize your experience
  • To respond to customer service requests
  • To detect and prevent fraud or abuse

4. Data Sharing

We do not sell, trade, or rent your personal information or your customers' data to third parties. We may share data only in the following circumstances:

  • Service Providers: We use trusted third-party services (such as Supabase for database hosting and Vercel for web hosting) that may process data on our behalf. These providers are bound by strict data protection agreements.
  • Legal Requirements: We may disclose information if required by law, regulation, or legal process.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, user data may be transferred as part of that transaction.

5. Data Security

We implement industry-standard security measures to protect your data. All data is encrypted in transit using TLS/SSL. Database access is protected by Row Level Security (RLS) policies, ensuring business owners can only access their own data. However, no method of transmission over the Internet is 100% secure.

6. Data Retention

We retain your account data and customer data for as long as your account is active. If you delete your account, all associated data (including customer information, feedback, and analytics) will be permanently removed within 30 days.

7. Your Rights

You have the right to:

  • Access and export all your data at any time via CSV export
  • Request correction of inaccurate data
  • Request deletion of your account and all associated data
  • Withdraw consent for data processing

8. Cookies

We use essential cookies to maintain your session and authentication state. We do not use tracking cookies or third-party advertising cookies.

9. Third-Party Links

Our service may redirect users to Google to leave reviews. We are not responsible for the privacy practices of Google or any other third-party websites. We encourage you to review their privacy policies.

10. Children's Privacy

Smart Review is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify registered users of any material changes by email or through a notice on our platform. Your continued use of the service after changes are posted constitutes your acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us at hello@smartreview.ca.